When Ryan Block and his wife call into Comcast to try and cancel their service, the rep is more than resistant--he downright refuses. Multiple times. He repeats his questions over and over in an aggressive tone without ever actually agreeing to disconnect the service.
When the conversation began, the rep was actually speaking with Block's wife, who became so upset that she simply handed Block the phone.
The ten-minute conversation is enough for anyone to get their morning dose of WTF. What customer service horror stories do you have?